Help

What are the computer system requirements?

Minimum: A PC running Windows 98 or above with Windows Media Player 7 or above, or a Mac with Mac OSX and iTunes 4 or above.
Recommend: Windows XP and Windows Media Player 10.

What quality do the downloads come in?

Windows Media Audio 9 Series encoded at 192kbps and AAC format encoded at 192kbps.

What is DRM?

DRM stands for Digital Rights Management - a technology to protect the copyright of artists and record labels by helping prevent illegal copying. DRM is encoded into the downloaded file and applies the conditions determined in the license pertaining to the file.

What does "License Acquisition" mean?

When you download a track, you will be issued with a personal license enabling you to play the track on up to 3 computers as well as burn the track to CD and transfer to a compatible portable music player.

Will these downloads work on a Mac/iPod?

Yes the downloads will work with a Mac and be compatible with iTunes and iPod.

I have downloaded a track but am having trouble playing it.

1. Firewalls
   If you have a personal firewall or are behind a corporate firewall, you may experience problems either downloading the track(s) or acquiring a license to play the track. You can try temporarily disabling your firewall or speaking to your Company's IT support to see if they can resolve this.
2. Media Players
   If you are trying to play files on a PC, make sure you have the latest Windows Media Player. You can download this for free HERE
   Also please check the Windows Media FAQ's HERE
   Similarly on a Mac, please ensure you have the latest version of iTunes. You can download this for free HERE
   Also please check the iTunes support area HERE
3. Active X
   Make sure Active X is enabled. In Internet Explorer, go to Tools > Internet Options > Security > Custom Level, and enable Active X controls

I'm having trouble burning a download to CD

You MUST use Windows Media Player to burn to CD - other CD burning software will NOT work):
Click Copy to CD or Device
In the Items to Copy pane, select the track you want to copy
Insert a blank CD-R in your CD writer
IMPORTANT: In the Items on Device pane, click one of the following:
Audio CD or Roxio CD Burning
Click Copy.

Before tracks are copied to your CD, they are inspected and potentially converted to a file type, which may take several minutes.

What portable players will these downloads work with?

Different portable players support different formats, but all major portable players will play one of the formats (WMA, AAC) that you have purchased.

More info:

More information about buying music online is available from Microsoft HERE